So let’s say Claire’s had a few extra recent expenses, resulting in her credit card spend building up.Įvery month, Claire will get a credit card statement showing her balance, the minimum she needs to repay and when to pay it by. Although you can vary how much you pay back each month above that amount. And you’ll have a minimum monthly repayment you’ll need to make. It’s based on your own situation… and your credit score. This is the maximum amount you can borrow with the card. When you get a credit card, it comes with a credit limit. Interest, which is worked out as a percentage of the money Claire’s used on her credit card.Īnd fees, such as an annual fee or a charge for things like late payments. Unlike her debit card, Claire’s credit card pays with borrowed money, which then needs to be paid back later.Ĭlaire will be charged for borrowing in two ways: A good credit history is important.She’s got herself a new credit card to help pay for a few essentials. This includes a review of your personal credit history, drug testing, background check, and employment/personal references. CardWorks will do a thorough background check for all hires. Ability to communicate with others and to assimilate and understand information in a manner consistent with essential job functions.Ability to carry out written and verbal instruction.Skilled in negotiating, including the ability to persuade and modify opinions to reach goals.
#Cardworks services collection agency windows#
Familiarity with Windows based computer applications.Ability to communicate in a proficient manner.Ability to understand and accept change in an evolving industry.Excellent written and verbal communication skills.Prior experience in Collections with Credit Cards or Loans related to inbound and or outbound telephone experience highly desirable.High School Diploma or its equivalent required.Assists with the overflow of inbound calls as needed.Follow all guidelines of the Fair Debt Collections Practices Act (FDCPA).Utilize the Agent Portal system to appropriately document all activity.Analyze each customer’s financial situation and offer best alternative to resolve debt When contact is made with account holder, attempt to gain consent, attempt to collect payments and/or settle accounts.
#Cardworks services collection agency manual#
Primarily assists with placing and taking calls through the automated dialer.Position Summary: This position is responsible for handling the specialized calling of a subset of account holders specifically, for those client portfolios that require prior experience/knowledge in credit card & loan collections in an effort to collect on past due accounts and clearly convey all client specific programs through utilizing our automatic dialer system, skip tracing, or manually calling. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards. CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America.
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